Does anyone else think of a cat when hearing about Messaging for In-App and Web that replaced Salesforce Chat?
MIAW brings asynchronous conversations and app chat in channels such as SMS, Facebook, WhatsApp, Apple Messenger, Telegram, Discord or get your own custom-made via messaging connectors.
From the end-user perspective, it persists conversation history across multiple sessions, avoids dropped chats, enables Einstein Copilot-powered bots and push notification. And it brings a number of other benefits for agents.
If you need to migrate your org to MIAW, NeuraFlash has the expertise to do it.
